The Studio Collection Terms and Conditions

The following terms set out the conditions under which the client (“you” & "your") agree to engage the services of Ruth MiltonJones – Wedding Florist (“us” & “we”).

This is version 1.0 of our terms & conditions, effective from 31.1.24 until further notice. Terms and Conditions may be updated at any time.

The terms and conditions below form the basis under which your order will be executed. It is important to read them.

Payment

If for any reason, you need to change your date, the full payment may be transferred to another provided your new date is available. Once your payment is paid, we cannot be held responsible for any changes to your date which are out of our control.

Your Flowers will NOT be ordered until your payment has been received. We hold no responsibility for the lack of availability of your chosen flower colour or style due to delayed payment on your part.

Repeated chasing for payment may incur administration charges of £50 which will be payable to avoid cancellation of your florals.

DELIVERY, RESPONSIBILIY & VENUE SET UP COSTS

All deliveries will be subject to a delivery cost. This will be confirmed on our quotation. It is up to the you to provide correct location for delivery on the day, price will be confirmed once this has been received and cannot be changed. We endeavour to make all deliveries within sufficient time before the event; we cannot be held responsible for any unexpected events that may occur which are beyond our control. We will endeavour to make alternative arrangements should this happen. In this event, refunds will be at our discretion. We shall not take responsibility for lateness caused by an incorrect address. We reserve the right to alter the style of all flower designs if needed.

AVAILABILITY, SUBSTITUTION AND COLOUR MATCHING

All floral products are subject to availability. We do not guarantee specific stem types; the studio collection is based on “florist choice” and seasonal availability. Each design piece is unique to you and your event this includes colouring and shading. In the event of any supply difficulty or if the flowers are not to our high standards, we reserve the right to substitute without consultation.

We will endeavour to colour-match all sundries and floral products; however, this is not 100% guaranteed. Flowers are a natural product and, in some circumstances, due to seasonal changes, the colour may vary. We can no be accountable for such events.

CANCELLATION

In the unfortunate event of cancellation, the payment cannot be refunded. Complete cancellation of the wedding must be advised in writing. In the unlikely event that I must cancel for unavoidable circumstances, for example in the event of fire, natural disaster, death, serious family illness or tragedy all money paid by the client will be repaid. The company are only responsible for refunding moneys paid, and not anything to do with any other costs incurred by the inconvenience. Reasonable efforts will be made to find a replacement florist; this option is to be paid for by the client. If we must take the decision to cancel due to slander, abusive conduct etc, all moneys paid are forfeited and there is no right to any refund. There are no refunds for cancellations f individual items after the final balance has been paid.

PHOTOGRAPHS/IMAGES/FILMS

Any images pictures or films from your event can be used on websites, social media sites or on other marketing material unless this is advised in writing.

COMPLAINTS & REFUNDS

Should the client have any issues with the quality or standard of the flowers/displays, the client must notify the florist within 1 hour of delivery.

Ruth Miltonjones reserves the right to rectify any errors on the day without prejudice. Any complaints regarding the quality, shape, size, quantity etc cannot be accepted after these time scales. No responsibility can be taken with regards to poor condition once the flowers have been delivered and approved. Liability shall be capped at the amount of the order and no more.

By paying an invoice, you confirm that you have read, understood, and agree to be bound by the terms and conditions set out in this Agreement.